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How much does delivery cost?

Delivery to mainland UK is £50.

What is included in the cost of delivery?

The delivery cost includes delivering your items to your door only.

VAT

All prices include standard VAT at 20%.

Right to cancel

When consumers purchase goods via way of a distance sale (online, telephone, catalogue etc.) they are entitled to a 14 day cooling off period in which to change their mind and cancel the contract. The goods do not need to be faulty, simply that you the consumer, no longer want the goods will suffice.

The 14 day cooling off period begins from the day after the goods are delivered. If you the consumer exercise your right to the 14 day cooling off period, we will reimburse you in full within 14 days.

If you the consumer, change your mind and cancel within the 14 day cooling off period you must notify us in writing.

You the consumer, unless otherwise agreed with ourselves, will be required to pay for the return of the goods if you have cancelled the contract; however if we have failed to inform you about this at the time of purchase, you will not be expected to bear this cost. Additionally, you will not be charged for a return delivery if goods arrive damaged or faulty.

There are some goods which are exempt from this 14 day cooling off period. Any goods that are made to the your specifications or are clearly personalised are exempt.

Goods ordered by way of a distance sale will be delivered within 30 days unless otherwise stated and agreed. It is normal for large items such as sofa's to take longer than 30 days but we will inform you of this.  If there is a delay with the delivery of goods we will communicate this to you. An unreasonable delay may allow for the consumer to cancel the contract and be reimbursed.

Once goods have been returned to us, we will issue a refund within 30 days.

Any items returned need to be in good condition. it is your responsability to insure that there is no loss or damage to the goods.   

Goods that are made to order or have been assembled if they were delivered flat packed are exempt from this 14 day cooling off period. this does not affect your statutory rights. 

Any order returned within the cooling off period will incur a 25% off handling charge off the full purchase price this relates to any orders that are returned or cancelled within any time frame between the date off order and the 14 day cooling off period for any reason at all. 

Please note that items that are especially Made-to-order, if a customer wants cancel a made-to-order product for any reason after the goods have been manufactured and ready for delivery, it is very unlikely that we could sell the same items to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 50% of the order price.

Faults & Damage

It is your duty to inspect the items for damage after they have been delivered.  if goods are not as described, not fit for purpose or not of satisfactory quality please contact us within 30 days for a refund, repair or replacement.

Delivery

 

Delivery of goods will normally be between 7-14 days. goods will be delivered no later than 30 days unless otherwise stated at the time of purchase. once the order has been placed we will contact you with an estimated delivery time.

 

Any delays in delivery will be communicated to you. if the product is no longer available you will be given the option of a full refund or a replacement.

Lead Times

A lead time is the time it takes for a company to manufacturer and deliver your items to our warehouse. This is NOT a delivery time to the customer and should not be treated as such. Lead times are approximate, but are stated using the most common delivery timescales from previous orders. During certain busy periods lead times may be extended (Easter, Christmas, etc).

Product Information & Pricing

We reserve the right to cancel any order which has been mis-priced. We try to ensure that all information in our products is as accurate as possible, however sometimes there may be mistakes. Information on items is provided by the manufacturer and as such as will not be held accountable for incorrect dimensions or other attributes. You should acknowledge that finishes & fabrics provided are to be used as a guide only and may differ from the final product.